Customer Service

Customer satisfaction is our #1 priority and every item that we sell is backed by our 100% satisfaction guarantee. If you have any questions or concerns, please just send us an email. If there is an issue with the piece of glass itself or it does not meet your complete satisfaction, every piece of glass that we sell carries an unconditional, no questions asked, money back guarantee.

Every item that we ship is packed with more precision and care than you could imagine. We want you to be happy with your hand blown glass and that means it has to arrive in one piece, so we go all out on our packing supplies. Each piece is double padded and boxed meaning that there is virtually zero risk of any damage while in transit, and every piece is insured “just in case”. Our packers are also professional artists, and when you receive your package you will see that in addition to the glass, our packing is truly an art as well.